Questionnaire Survey for NETinfo clients (1= Extremely Poor / 10 = Excellent) Step 1 of 6 16% Full Name*Bank Name*ACCEPTANCE OF PROCESSING OF PERSONAL DATA*By sending this form, I understand that I will provide my name and surname to NETinfo PLC. The information submitted shall be used to improve the services provided by NETinfo PLC to our Company. The information will also help NETinfo PLC provide our Company services in an effective and secure manner. The information will not be stored for more than a year, and if they do my name and surname will be erased. I agree with the above. 1. ACCOUNT MANAGEMENT (SALES)1.1. How would you rate the communication between our NETinfo Sales Team and the Bank?123456789101.2 Please rate how easy it is to access NETinfo relevant product information?123456789101.3. How would you rate the NETinfo Sales team responsiveness regarding presale queries?123456789101.4. How would you rate the quality of information received from the NETinfo Sales team?123456789101.5. How would you rate the level of knowledge, demonstrated by the NETinfo Sales team, in relation to your business needs?123456789101.6 Do you periodically communicate and exchange views after sales with the NETinfo Sales team?YESNO1.6.1 If not, would you welcome such a communication and exchange of views?YESNO1.6.2 How often would you suggest to have an after sales communication and exchange of views with the sales team?Every 3 MonthsEvery 6 MonthsYearlyPlease provide comments / recommendations 2. IMPLEMENTATION PROCESS AND METHODOLOGY2.1. How would you rate the NETinfo implementation methodology process, for the management of your project?123456789102.2 How would you rate the level of NETinfo communication during the project implementation.123456789102.3 What is your level of satisfaction regarding the delivery time of the deliverables during the implementation process.123456789102.4 How would you rate the quality of the Training deliverables from NETinfo?123456789102.5 How would you rate the NETinfo Training level provided by NETinfo during the project implementation?123456789102.6 How would you rate the NETinfo the overall quality of the trainers and the training to the product?123456789102.7 How would you rate NETinfo Testing and Quality Assurance methodology?12345678910Please provide comments / recommendations 3. SOLUTION3.1 How would you rate the level of compliance of the NETinfo solution with the current market trends?123456789103.2 Please describe a competitive advantage gained through the use of the NETinfo solution deployment3.3 How would you rate the ability of the NETinfo Solution to provide a satisfactory return on investment for your organization?123456789103.4 How would you rate your level of satisfaction of the NETinfo Administration/management console.123456789103.5 Your level of satisfaction to the solution available functionality fulfilling different customer segmentations?123456789103.6 Does the product provide the bank the appropriate tools for marketing campaigns and segmentation?YESNO3.7 What is your level of satisfaction on NETinfo compliance with international auditing standards?123456789103.8 How would you rate your overall experience with NETinfo12345678910Please provide comments for any recommendations. 4. USER INTERFACE / USER EXPERIENCE (UI/UX)4.1 How would you rate the communication between NETinfo and the bank concerning the needs of the bank for the User Experience (DESIGN Experience)?123456789104.2 How would you rate the approach and response of the NETinfo innovation team during the on-location workshops?123456789104.3 How would you rate the methodology procedures that are followed by the NETinfo Design team?123456789104.4 How would you rate the communication between the Innovation department (Design) and the bank during the concept phase?123456789104.5 How would you rate the overall UI/UX of your NETinfo solution?123456789104.6 Please provide your comments / recommendations for the provided UI/UX. 5. GENERAL QUESTIONS5.1 How much do you agree or disagree with the following statements about NETteller?Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNETinfo understands the service needs of my organization. This is one of the best solutions we have implemented.NETinfo Solution covers all our online banking needs.I am satisfied with my decision to invest NETinfo Solution.Owning the NETinfo Solution has been a good experience.5.2 How satisfied are you with NETteller’s performance? MiserablySomewhat SatisfactoryVery SatisfactoryDelightfulOverall qualityValuePurchase experienceUsage experienceAfter purchase service CAPTCHANameThis field is for validation purposes and should be left unchanged.