Seamless Omnichannel Banking Experience
Provide customer journeys consistently across all digital channels and products. AI powered Conversational banking brings your digital and human support channels together onto a unified platform to establish smooth, connected customer experiences. The result is both increased customer delight and a lower operational footprint.
One Installation, Many Banks
Leveraging its’ powerful multi-tenant design, our solution features a robust multi-tenant architecture that enables multinational banks or banking groups to centralize operations under a single platform, with compliance to data residency requirements. All transactions are efficiently routed to the appropriate organization, ensuring seamless, compliant operations across all jurisdictions.Onboarding
A fully digital eKYC process that makes customer onboarding fast, secure, and branch-free. Users capture a government ID and take a live selfie, and the platform instantly verifies their identity using AI-driven facial matching and liveness detection. This ensures the person is real—not a photo, video, or deepfake—reducing fraud and helping banks meet compliance requirements with ease.
Conversational Artificial Intelligence
The NETinfo AI-powered customer service solution, powered by Flametree, offers banks a highly capable, multilingual, and deeply contextual engagement engine. It supports over 150 languages across voice and text channels, letting customers interact through digital channels. From general queries to account-specific tasks like balance checks, transfers, or blocking cards, and customer requests supported by seamless escalation to humans with co-pilot capabilities.
Customer Experience CX Insights
Understanding how customers interact with your digital channels is essential to delivering exceptional experiences based on customer demographics. Our CX Insights solution provides multidimensional analytics across criteria such as age, gender, location, and customer segment, giving you a complete view of user journeys, behavioural patterns, preferences, and engagement performance. These deep insights enable you to identify friction points, track feature adoption, and uncover opportunities to personalize interactions. With data-driven intelligence at your fingertips, you can make informed decisions that continuously refine your digital banking services, boost customer satisfaction, and strengthen long-term loyalty.
Driving Collaboration, Compliance, and Scalable Innovation
Our Open Banking PSD2 and Open Banking UK compliant solution, powered by OzoneAPI, empowers your financial institution to flourish within the evolving open finance ecosystem by enabling seamless collaboration with fintechs, corporate customers, and sector partners such as insurers and governments.
Key features:
- Developer portal and sandbox for easy API discovery, testing, and integration
- Centralized API lifecycle management with governance, versioning, and monitoring
- Parametric control of access, performance, rate limits, and traffic, plus detailed reporting and analytics
Personal Financial Management (PFM)
Enhance your customers’ digital banking experience with NETinfo’s PFM suite, delivering clear visibility into daily finances and intuitive tools for smarter money management. Users can track expenses through automatic categorization, monitor spending trends, set personal savings goals, and manage category-based budgets with real-time dashboards. A built-in financial calendar highlights upcoming bills and income to support better cash-flow planning. These features create a holistic financial experience that boosts engagement and strengthens long-term loyalty.
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Artificial Intelligence
The NETinfo AI-powered customer service solution, powered by Flametree, delivers a multilingual, context-aware engagement engine for banks across voice and text. Supporting 150+ languages, it handles customer interactions via phone (SIP), chat, email, messaging apps, and mobile. Around half of all requests are fully resolved by the AI—from general queries to account-specific actions like balance checks, transfers, and card blocking—with smooth escalation to human agents. Helpdesk staff benefit from co-pilot features, with the AI suggesting responses, surfacing knowledge-base content, and guiding next actions. Voice agents use advanced speech-to-text and text-to-speech for natural, real-time conversations. The result is lower support costs, 24/7 automated service, and empowered human agents delivering faster, more consistent customer experiences.
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Customer Experience CX Insights
Understanding how customers use your digital channels is essential to delivering personalized experiences. Our CX Insights solution provides multidimensional analytics across demographics and segments, offering a complete view of user journeys, behaviours, and engagement. These insights help you identify friction points, track feature adoption, and uncover opportunities for personalization. With data-driven intelligence, you can continuously enhance digital banking services, increase satisfaction, and strengthen loyalty.
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Leveraging its’ powerful multi-affiliate capability, our solution features a robust architecture that enables multinational banks or banking groups to centralize operations under a single platform, with compliance to data residency requirements. All transactions are efficiently routed to the appropriate organization, ensuring seamless, compliant operations across all jurisdictions.
One Installation, Many Banks
Streamlines the onboarding process for banking customers, making it fast, secure, and entirely digital. We provide advanced eKYC services including document and identity verification, with a combination of liveness test and biometrics matching. This provides irrefutable proof of life, significantly reducing fraud risk during the critical customer acquisition and account opening stage, enabling the bank to meet compliance requirements efficiently without the need for physical branch visits.
Onboarding
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