NETinfo Hosts Executive Round Table in Tbilisi on AI and the Future of Digital Banking

NETinfo hosted an Executive Round Table in Tbilisi, Georgia, bringing together banking and fintech representatives to exchange perspectives on artificial intelligence (AI) and its growing impact on the future of digital banking.

Titled “The Intelligent Bank: AI and the Future of Digital Banking,” the event took place at Pullman Tbilisi Axis Towers as part of NETinfo’s global Executive Round Tables initiative. It was organised with the support of the Banking Association of Georgia and the Fintech Association of Georgia, with Flametree, Wultra and MOZN participating as supporting partners.

The event opened with welcome remarks from David Rusia, Analytical Director of the Banking Association of Georgia, and David Kikvidze, Chairman of the Fintech Association of Georgia. Their contributions highlighted the importance of collaboration and knowledge exchange in addressing the evolving challenges and opportunities facing the banking sector.

The round table provided a forum for industry leaders to discuss the opportunities and challenges presented by AI, with a focus on its practical application in banking, customer experience, security, regulatory compliance and financial crime prevention.

The programme featured expert contributions on key areas shaping the intelligent bank, including AI-driven digital banking platforms, omnichannel AI agents for customer operations, authentication in the quantum age, and modern approaches to tackling financial crime.

Orlando Castellanos, Chief Innovation Officer at NETinfo, presented on AI-driven digital banking platforms, exploring how unified AI-enabled platforms can support banking transformation and expand digital capabilities.

Anton Lazebnyy, Partner and Client Relations Director at Flametree, discussed how omnichannel AI agents can transform customer operations across sales, onboarding, customer service and collections. His session explored how AI can automate customer interactions while improving engagement and payment rates.

Dalibor Premus, Regional Lead for Digital Identity at Wultra, addressed authentication in the quantum age, examining the growing impact of quantum threats and the steps financial institutions can take to prepare their authentication and digital transaction systems for the future.

Mihai Gaiu, Presales Lead at MOZN, explored modern approaches to tackling financial crime, focusing on regulatory requirements, costs, customer trust, and the governance and explainability challenges facing financial institutions.

Each session included a question-and-answer segment, encouraging participants to exchange perspectives and explore the practical implications of emerging technologies for their organisations.

Commenting on the importance of the discussion, Orlando Castellanos, Chief Innovation Officer at NETinfo, said: “Banks that connect their data, digital channels and AI through a unified platform will be better positioned to innovate, respond to customer needs and compete in the digital economy. Through our Executive Round Tables, we aim to foster meaningful dialogue among industry peers, enabling financial institutions to exchange perspectives on these challenges and explore practical steps towards the future of digital banking.”

The Executive Round Table in Tbilisi forms part of NETinfo’s wider commitment to fostering dialogue across the international banking community. Through these gatherings, NETinfo brings together banking professionals, industry associations and technology experts to exchange insights on emerging trends and explore how innovation can support the next generation of digital banking services.