A Global Perspective
The need for digital banking has never been greater than now. The Covid-19 pandemic has forced consumers to access their funds and use banking services only through digital channels. This change has left banks scurrying to ensure that they have the technology infrastructure in place, which is capable of providing end-to-end offerings of services and products, via digital channels. The banks should have the agility to respond and adjust digital banking based on the needs of the new financial environment and also be able to introduce new products and new business models.