The NETinfo AI-powered customer service solution, powered by Flametree, delivers a multilingual, context-aware engagement engine for banks across voice and text. Supporting 150+ languages, it handles customer interactions via phone (SIP), chat, email, messaging apps, and mobile.

Around half of all requests are fully resolved by the AI—from general queries to account-specific actions like balance checks, transfers, and card blocking—with smooth escalation to human agents. Helpdesk staff benefit from co-pilot features, with the AI suggesting responses, surfacing knowledge-base content, and guiding next actions.

Voice agents use advanced speech-to-text and text-to-speech for natural, real-time conversations. The result is lower support costs, 24/7 automated service, and empowered human agents delivering faster, more consistent customer experiences.