NETinfo has been recognised in the Gartner® Market Guide for Digital Banking Multichannel Solutions, published in January 2022, as a Representative Vendor. Vendors included in the Market Guide for Digital Banking Multichannel Solution had to include customer channel development that incorporated the deployment of services across multiple channels, as well as capabilities that offer seamless transition from one channel to another.
Gartner believes that a bank should update its digital engagement strategy in light of shifting customer behavior patterns and the bank’s revenue and cost targets that are under competitive pressures.
According to Gartner, “customer service capabilities are being digitally enabled into multichannel customer journeys, complementing mobile and online banking. Bank CIOs should evaluate these solutions by assessing channel-specific functions, curation of common APIs and availability of metrics to support best practices.”
We are thrilled to be recognised in the Gartner® Market Guide for Digital Banking Multichannel Solutions. We believe that it shows our ability to consistently innovate and deliver cutting edge digital banking solutions to every type of financial institute across the globe.
Gartner “Market Guide for Digital Banking Multichannel Solutions” Jason Malo, Jeff Casey, January 2022
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