Questionnaire 2020

Full Name*
Bank Name*
ACCEPTANCE OF PROCESSING OF PERSONAL DATA*
By sending this form, I understand that I will provide my name and surname to NETinfo PLC. The information submitted shall be used to improve the services provided by NETinfo PLC to our Company. The information will also help NETinfo PLC provide our Company services in an effective and secure manner. The information will not be stored for more than a year, and if they do my name and surname will be erased.
- I agree with the above.

1. NETinfo ACCOUNT MANAGEMENT – Sales Team
COMMUNICATION
1.1 How would you rate the overall quality of communication with the NETinfo Sales Team?
1 2 3 4 5 6 7 8 9 10
ACCESS TO INFORMATION - Sales Team
1.2 Please rate your satisfaction to the access to information by the NETinfo Sales Team?
1 2 3 4 5 6 7 8 9 10
ACCESS TO INFORMATION - Web site
1.3 Please rate your satisfaction as to the access of product information from the NETinfo Web Site?
1 2 3 4 5 6 7 8 9 10
PRESALES
1.4 How would you rate the Sales team responsiveness regarding any presale queries?
1 2 3 4 5 6 7 8 9 10
QUALITY OF INFORMATION
1.5 How would you rate the quality of information received from the NETinfo Sales team?
1 2 3 4 5 6 7 8 9 10
LEVEL OF KNOWELEDGE
1.6 How would you rate the level of knowledge, demonstrated by the NETinfo Sales team, in relation to your business needs?
1 2 3 4 5 6 7 8 9 10
After sales project feedback
1.7 Does the Sales team of NETinfo communicate and exchange views after sales with your company?
- YES
- NO
How often does the Sales team of NETinfo communicate and exchange views?
- Every 3 Months
- Every 6 Months
- Yearly
- Other
Other*
How often would you suggest to have an after sales communication and exchange of views with the sales team?
- Every 3 Months
- Every 6 Months
- Yearly
- Other Suggestion
Other Suggestion*
Please provide any additional comments / recommendations as to your experience with the NETinfo sales team.

2. IMPLEMENTATION PROCESS AND METHODOLOGY
2.1 How would you rate the NETinfo implementation methodology process, for the management of your project?
1 2 3 4 5 6 7 8 9 10
2.2 How would you rate the level of NETinfo communication during the project implementation?
1 2 3 4 5 6 7 8 9 10
2.3 What is your level of satisfaction regarding the delivery time of the deliverables during the implementation process.
1 2 3 4 5 6 7 8 9 10
2.4 How would you rate the quality of the Training deliverables from NETinfo?
1 2 3 4 5 6 7 8 9 10
2.5 How would you rate the NETinfo Training level provided by NETinfo during the project implementation?
1 2 3 4 5 6 7 8 9 10
2.6 How would you rate the NETinfo the overall quality of the trainers and the training to the product?
1 2 3 4 5 6 7 8 9 10
2.7 How would you rate NETinfo Testing and Quality Assurance methodology?
1 2 3 4 5 6 7 8 9 10
Please provide comments / recommendations

3. NETINFO SOLUTION
3.1 How would you rate the level of compliance of the Netinfo solution with the current market trends?
1 2 3 4 5 6 7 8 9 10
3.2 Please describe a competitive advantage gained through the use of the NETinfo solution deployment.
3.3 How would you rate the ability of the NETinfo Solution to provide a satisfactory return on investment for your organization?
1 2 3 4 5 6 7 8 9 10
3.4 How would you rate your level of satisfaction of the NETinfo Administration/management console?
1 2 3 4 5 6 7 8 9 10
3.5 How would you rate your level of satisfaction in relation to available functionality fulfilling different customer segmentation ?
1 2 3 4 5 6 7 8 9 10
3.6 Does the product provide the bank the appropriate tools for marketing campaigns and segmentation?
- YES
- NO
3.7 What is your level of satisfaction on NETinfo compliance with international auditing standards?
1 2 3 4 5 6 7 8 9 10
3.8 How would you rate your overall, experience with NETinfo
1 2 3 4 5 6 7 8 9 10
Please provide comments for any recommendations

4. USER INTERFACE / USER EXPERIENCE (UI/UX)
4.1 How would you rate the communication between NETinfo and the bank concerning the needs of the bank for the User Experience (DESIGN Experience)?
1 2 3 4 5 6 7 8 9 10
4.2 How would you rate the approach and response of the NETinfo innovation team during the on-location workshops?
1 2 3 4 5 6 7 8 9 10
4.3 How would you rate the methodology procedures that are followed by the NETinfo Design team?
1 2 3 4 5 6 7 8 9 10
4.4 How would you rate the communication between the Innovation department (Design) and the bank during the concept phase?
1 2 3 4 5 6 7 8 9 10
4.5 How would you rate the overall UI/UX of your NETinfo solution?
1 2 3 4 5 6 7 8 9 10
Please provide your comments / recommendations for the provided User Interface User Experience.

5.1 How much do you agree or disagree with the following statements about NETteller?

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
NETinfo understands the service needs of my organization.
This is one of the best solutions we have implemented.
NETinfo Solution covers all our online banking needs.
I am satisfied with my decision to invest NETinfo Solution.
Owning the NETinfo Solution has been a good experience.

1. NETinfo ACCOUNT MANAGEMENT – Sales Team