Whitepapers

The ABCDE of Digital Banking The advent of digital banking has revolutionized the way bank’s customers handle their finances, utilising different digital engagement touchpoints, provided as part of a bank’s overall digital banking strategy. Bank customers, be they retail, corporate or private, can now effortlessly carry out their day-to-day financial activities and manage their wealth on the digital channel of their choice, where and when they please. The expectations of banking consumers

A Global Perspective The need for digital banking has never been greater than now. The Covid-19 pandemic has forced consumers to access their funds and use banking services only through digital channels. This change has left banks scurrying to ensure that they have the technology infrastructure in place, which is capable of providing end-to-end offerings of services and products, via digital channels. The banks should have the agility to respond and adjust